Policy
This Return Policy explains when items may be eligible for return, how customers can request a return, and how damaged, defective, or incorrect items are handled.
Returns on Ecommerce are reviewed based on order details, product condition, seller or supplier requirements, and the information provided with the request. Refunds, exchanges, replacements, or other resolutions are not automatic and may require review.
Details
Review these sections before submitting a return request or sending any item back.
Items purchased through Ecommerce may be eligible for return depending on the product type, seller or supplier requirements, item condition, order status, and the details provided with the return request.
Return eligibility is not automatic. Each request may be reviewed before a return, exchange, refund, replacement, or other resolution is confirmed.
Some items may not be eligible for return because of hygiene, safety, customization, digital delivery, perishability, final-sale terms, missing parts, or other product-specific restrictions.
Any product-specific return limitations should be reviewed before completing an order and when submitting a return request.
To request a return, customers should contact support or use the available order support flow with the order number, item details, reason for return, and any relevant photos or documentation.
The return request may be reviewed with the seller, supplier, courier, or fulfillment partner before next steps are provided.
Returned products may need to be unused, undamaged, complete, and in original packaging with accessories, manuals, labels, tags, and included items where applicable.
Items that are used, altered, missing parts, damaged after delivery, or returned without required packaging or proof may not qualify for the requested resolution.
If an item arrives damaged, defective, incomplete, or different from the order, customers should contact support promptly with the order number, description of the issue, and clear photos where possible.
Ecommerce may review the issue with the seller, supplier, courier, or fulfillment partner to help determine the next available steps.
Refunds are subject to review and may depend on return eligibility, item condition, seller or supplier confirmation, courier status, and any required inspection.
If a refund is approved, timing may vary depending on payment method, payment provider, bank processing, marketplace review, and other operational factors.
Exchanges may be available only when supported by the relevant product, seller, supplier, stock availability, and marketplace process.
If an exchange is not available, support may review whether another resolution can be offered based on the order details and return eligibility.
Return shipping responsibility may vary based on the reason for return, seller or supplier requirements, courier availability, product condition, and applicable order details.
Customers should follow the return instructions provided after review before sending any item back.
Support
For return requests, damaged items, defective products, incorrect items, or refund review questions, contact support with your order number, item details, issue description, and relevant photos or documentation where possible.
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Contact support or use the available order support flow with your order number, item details, return reason, and relevant photos or documentation. The request may be reviewed before next steps are confirmed.
Eligibility may depend on the product type, seller or supplier requirements, order status, item condition, packaging, and the details included with the return request.
Used products may not qualify for return unless a specific issue or applicable return process supports review. Product condition, missing parts, damage, and packaging may affect eligibility.
Contact support promptly with your order number, a description of the damage, and clear photos of the package and affected item where possible.
Refund timing depends on review outcome, item inspection where required, seller or supplier confirmation, payment method, payment provider, bank processing, and other operational factors.
Return shipping responsibility may vary by reason for return, product condition, seller or supplier requirements, courier availability, and the instructions provided after the request is reviewed.